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Panel Discussion: Managing Errors and Disputes in Instant Payments

In real-time systems, mistakes move instantly. This session addresses the operational and regulatory frameworks required to manage payment errors, reversals, and disputes fairly and efficiently. Panellists explore liability structures, consumer protection mechanisms, and dispute resolution processes that maintain trust without slowing the system.

Speakers

Henry Chinedu Obike

Henry Chinedu Obike

Chief Innovation Officer, I&M Bank (Rwanda) Plc.

Su Mon Aung

Su Mon Aung

Head of Business & Product Operations Office, ThitsaWorks

Moderator

Dr. David Porteous

Dr. David Porteous

Chief Executive Officer, Integral: Governance Solutions